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My nails look great besides the fact that my cuticles look awful and they're too long. She was confused and then had to have him show her which one it was. He then comes back about a minute later and informs her she's using the wrong drill bit. So he finishes doing them, and let the girl who did my pedicure take over. I said I wanted them a bit shorter and he responded with "no they'll be shorter when I file them". He asked what shape I wanted and then asked if they looked ok. (No biggie) I did not receive a manicure however! He simply chopped all my nails off in a matter of seconds sloppy and crooked, then began go the gel nails.
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#Utopia nail salon how to
I got the impression that the lady who did my toes didn't know how to do gel nails as a guy walked out and began to do them. (The person doing my mom's nails ran out so fast my mom couldn't even give her a tip and had to leave it with the receptionist) I then went to get gel nails. My pedicure was great aside from the fact that the employee's seemed irritated and wanted to go home. Upon arrival, some of the employees seemed very i.mpatient and rushed like they didn't want to do our nails, and instead wanted to go home, regardless of our appointment. She assured us that they would finish our nails, but don't accept customers to begin after 8:00. The receptionist said 6:45 was the only time available and we inquired if that was enough time. We (my sister, mother and I) called a week ahead (after being told they were booked for an entire week) to make an appointment for a spa pedicure and gel nails.
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I received a gift certificate for Christmas for a spa manicure and pedicure. Needless to say, tomorrow I will be going to another salon to get them matched and won't ever stop foot in Utopia again. There is still powder from the dipping caked on under my nails and around them because of her sloppiness, even after washing them three times. And when i told her it hurt she rolled her eyes. I made the comment that the color looked a lot different than what was on the display nail and her response was, "Well this is what we bought so we have to deal with it." Great customer service, right?! Then she used a drill to file my cuticles down and became visibly irritated when I flinched because it hurt. Once we found a color that seemed to resemble the colo.r on my toes, she started. It was more of an inconvenience that I asked. The woman tech who did my manicure was not friendly, nor happy when I asked her about the dip color matching my toes. David did a great job with my pedicure, but then I sat and waited for 15 minutes (with an appointment) for someone to start my manicure. I made it clear I wanted my toes to match my fingers.